The process includes:
We had a separate sheet detailing the rates and requirements of a new service connection. You can access this information at our Customer Care Centre at Point Cruz or send us an email on this address: service(at)solomonwater.com.sb
It takes approximately 3 to 4 weeks to process a new service application. We will provide a quote in which agrees to pay and we will issue an invoice for customer to pay at the cashier before installation can be done on site.
A bond fee is the amount of money Solomon Water may request a commercial customer to pay when establishing an account. It is refundable if a customer has no outstanding bill.
It is important to report to Solomon Water before the tenant or property owner vacates the premises. Our meter reading team will get your final reading to provide the updated final bill. A change of address form to be filled out by the new tenant or property owner to update the customer details in our system and to receive your monthly bill on your new address.
Solomon Water now deals directly with the property owner. In instances, where the tenant vacates the premises without settling the arrears, the property owner is responsible for settling any arrears with Solomon Water. If there is an urgent need for Settlement of water bill, the tenant should amicably talk to his/her property owner and create an agreement for a repayment water settlement plan.
Before you purchase a property ensure the previous property owner’s all outstanding bill is settled to avoid frustration over outstanding bill.
All information reported is treated with strict confidentiality.
Outstanding bill and reconnection fee. However, if Solomon Water finds out that you are illegally connecting to our service when your water is disconnected, you will also pay for an illegal fee.
Chlorination is the method used to disinfect water. It is the process of adding chlorine to water to make it safe for consumption and food preparation.
No, it is caused by water with high minerals content (Hard Water). However, there is no health risk associated to water with high mineral content.
The smell is caused by chlorine for disinfection. Chlorine is not harmful but some people are more sensitive to the smell of chlorine.
You can pay your bill at our Customer Care Centre Point Cruz or Hyundai Mall cashier or at any of our provincial centres in Tulagi, Noro and Auki.
Contact our customer care phone: 23985 or email: service(at)solomonwater.com.sb or visit our Customer Care Centre at the BIS Building, Point Cruz for assistance.
Questions on billing, transfers and reconnection and disconnection should be directed to the customer service by visiting the Customer Care Centre or you can call them on phone: 23985 or email: service(at)solomonwater.com.sb
Yes register with us now to receive your bill through your email account.
No, the raised meters charges the same.
Temporary charge imposed on unmetered customers because their water meter stopped or is faulty.
If it is not due to leakages on your property, send us a request so that our meter reading team can verify your meter readings. If your water meter is faulty, your water account will be adjusted accordingly to your verified usage.
Fixed charges include the cost to treat water from open and close water sources, produce bills and maintenance carried out on pipelines and meters.
The Urban Water Supply and Sanitation Sector Project is the South Pacific’s most significant water and sanitation improvement project. The project will provide safe, quality reliable water to consumers in Honiara, Auki, Noro, Gizo and Tulagi and construct a new water supply at Munda. It will also improve on-site sanitation for households in Honiara with the construction of 3 deep ocean outfalls, 7km’s of new sewers and 2 new sewage pumping stations.
If you live near project construction, we will publish maps of the project locations and we will talk to you about how we will limit impacts of the project on your daily life. If you are a landowner, you will have regular contact with us as the project progresses. If you are a water customer in Honiara you can expect to enjoy a quality, reliable water service by the end of 2024. Auki, Noro, Gizo and Tulagi water customers can expect a quality, reliable water service by the end of 2021.
The project is being financed by the Government of the Solomon Islands, the Asian Development Bank, World Bank and European Union. The project is a major investment to improve water and sanitation services and is anticipated to cost approximately 92 Million USD in total.
Solomon Water is responsible for the project and is working with experienced local and international contractors to build, supply, maintain and operate the new water and sanitation services.
The main benefits of the project will be a safe, quality and reliable water supply for our growing urban centres and improved sanitation to protect the health of the most vulnerable members of our community by improving the measures of public health and decreasing waterborne diseases.
The Solomon Islands is growing rapidly and people living in urban and peri-urban areas represents 24% of the population, while the population of the Solomon Islands will continue to grow by 2.1% each year. Currently, 41% of people living in Honiara, do not have access to the public water supply and 24% do not have access to basic sanitation. Solomon Water, as the nation’s water and sanitation utility is committed to providing safe, quality and reliable water supply to meet the needs of our growing population.