CASH WATER FAQ

WHAT IS CASH WATER?
  1. Prepaid system to supply water
  2. Buy an allocation of water in advance
  3. It has the same features to current water meter
  4. It measures water usage the same way as the current meter
  5. It works the same way cash power does
  6. It has a life span of over 15 years
  7. It contains Water Management Device (WMD) that monitors water usage
  8. A User Interface Unit (UIU) is supplied and used along with the meter
  9. When water credit bought is used, simply topup your water account as you normally do with your mobile phone.
CASH WATER BENEFITS
TRIAL PHASE

SERVICES FAQ

What are the charges and requirements for a new connection service?
We had a separate sheet detailing the rates and requirements of a new service connection. You can access these information’s at our Customer Care Centre, Point Cruz or send us an email: 
service(at)solomonwater.com.sb
How long does it take to process a new service application?
What is a house deposit?
What to do when you move house?
Water is disconnected due to arrears of previous tenant?
I want to purchase a new property
What to do when there is leakages, bursts or illegal tampering of Solomon Water service lines?
Fees to pay when your service lines is disconnected?

WATER QUALITY FAQ

What is water chlorination?
Chlorination is the method used to disinfect water. It is the process of adding chlorine
to water to make it safe for consumption and food preparation.
Is the white clay scale inside the kettle caused by chlorine?
I noticed a bad smell when I turned on my tap?

BILLING FAQ

Where can i pay my bill?
You can pay your bill at our Customer Care Centre Point Cruz or Hyundai Mall cashier or at any of our provincial centres in Tulagi, Noro and Auki.
How do I apply for a new meter connection?
Who to contact if you have questions regarding you bill statement?
Can I receive my bill electronically?
Is it true that the new raised meter charge more?
What is the fixed charge?
My bill is higher than expected?
What do fixed charges cover?
SERVICE ORDER FORM

Our service application form is available here.

 

 

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