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Solomon Water App Now Sends Instant Notifications Straight to Customers

Solomon Islands Water Authority (Solomon Water) is pleased to announce a major upgrade to the Solomon WaterCare mobile app (Version 2.2.3), now available for Android users.

The main highlight of this upgrade is the introduction of instant push notifications, which allows customers to receive real-time alerts directly on their phones for:

• Planned and unplanned water outages
• Water restoration updates
• Works notices and public announcements
• Tenders, press releases, and other Solomon Water activities

With this new feature, customers no longer need to search for outage information — notifications will find them, ensuring faster and more reliable updates whenever there is an issue or announcement.

“This is a big step forward in improving how we communicate with our customers,” said Alice Aote’e, IT Coordinator for Solomon Water. “Push notifications mean customers are instantly updated about anything affecting their water supply. It’s faster, simpler, and far more reliable than waiting for posts or word of mouth.”

What’s New in Version 2.2.3

• Instant Notifications: Receive Solomon Water updates the moment they happen.
• 24/7 Chat Attendant: A new round-the-clock digital assistant is now available in the app, helping customers and the public ask questions, learn about Solomon Water services, and get assistance anytime.
• Quick Fault Reporting: Report leaks, illegal connections, and faulty meters with just one tap. Each report automatically includes GPS location, fault type, and optional photo or video evidence, allowing faster action by Solomon Water’s operations team.
• Customer Account Access – Coming Soon: This feature, which will allow customers to view their bills, arrears, and account details directly within the app, is not yet available in this release. It will be introduced in the next version, which is already under final development.

For now, customers can use the updated app to report faults, receive outage updates, and get push notifications directly from Solomon Water.

How to Get the Updated App

All users who update to the latest version of the Solomon WaterCare app will automatically start receiving push notifications — no additional registration required.

The upgraded app is now live on the Google Play Store:

• New users: Open Google Play Store, search for “Solomon WaterCare”, and tap Install.
• Existing users: Open Google Play Store, search for “Solomon WaterCare”, and tap Update. The app will automatically update to Version 2.2.3.

The iPhone version (iOS) has been completed and is pending publication on the Apple App Store. Solomon Water will notify customers once it becomes available in the coming days.

Solomon Water remains committed to using technology to make its services more accessible, transparent, and customer-focused.

Customers are encouraged to download or update the Solomon WaterCare App (Version 2.2.3) today to start receiving instant notifications and enjoy the new 24/7 chat and improved features.

For more information about the Solomon WaterCare App, please visit any Solomon Water office, call 44700, or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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Solomon Water officially received the upgraded White River Reservoir site, marking the successful completion of fencing and civil works to secure and protect one of Honiara’s water storage facilities.

The opening ceremony, held on-site at Upper White River, was attended by representatives from Solomon Water, the Australian High Commission, local contractor Hatanga Ltd, and members of the surrounding community.

In his remarks, Solomon Water CEO Carmine Piantedosi thanked partners for their collaboration and commitment to improving water infrastructure in the capital. CEO Piantedosi went on to further reiterate that the project secured our storages, ensuring reliability and security of water supplies to communities.

The White River Reservoirs, with a combined storage capacity of up to 1 Megalitre, now benefit from perimeter fencing to reduce the risk of vandalism, theft, and contamination. Civil works at the site included slope stabilization through the construction of a retaining wall, improvements to road access, and enhanced site accessibility.

Funded by Australia, the works were delivered by Hatanga Ltd following an open competitive tender process. This project is part of a broader initiative that includes similar fencing upgrades at West Kolaridge and Lengakiki Reservoirs, reinforcing Solomon Water’s commitment to strengthening infrastructure resilience.

Australian High Commissioner, His Excellency Rod Hilton, reaffirmed Australia’s ongoing support to water and sanitation improvements in the Solomon Islands.

“Australia is committed to working with local contractors to create local jobs and deliver projects that directly benefit communities; this is just one example.”

Hatanga’s Project manager for the Project, Madi Kwalea mentioned. “18 new jobs were created from this project, with 70% coming from within the Tasahe/White River community. The project’s workforce also included 4 recently graduated apprentices from SINU.”

Following the official ribbon cutting, guests were taken on an informal site walk before closing the event with light refreshments.

Solomon Water remains committed to improving value, improving services, and improving for the future – all aimed at delivering its vision of “Safe water for a healthy nation.”

 Gloria Siwainao and the 5000L tank she won, at her home in Auki.

Date: 18^th April 2025

Solomon Water’s “Pay Bills & Win a Tank” Promotion Winner is from Auki.

Auki, Malaita Province – Solomon Water is thrilled to announce Gloria Siwainao, a dedicated Environmental Health Officer from Auki, Malaita Province, as the winner of the “Pay Bills & Win a 5000L Water Tank” promotion. The campaign, which ran from September 2024 to April 2025, was aimed at encouraging timely bill payments while rewarding loyal Solomon Water customers across Honiara, Auki, Tulagi, and Noro.

Gloria had travelled to Honiara for a workshop, with the added intention of purchasing a 3000-litre water tank for her aging mother in Hauporo Village, West Are’are. In a surprising and timely turn of events, she received a call from Solomon Water informing her that she had won a brand-new 5000-litre tank—completely free.

“This was a need come true,” Gloria said. “I had brought money to buy a smaller tank, but winning this bigger one not only saved me money but fulfilled my purpose in a way I never expected.”

Gloria, who pays her water bills regularly—sometimes twice a month—shared that her motivation was not just the promotion, but a strong desire to avoid service disconnection. “Having no water at home is like a disaster. With my job in environmental health, I know how vital water is. I always make sure to stay on top of my bills,” she added.

The tank will be transported from Auki to her home village of Hauporo, where it will provide safe water storage for her elderly mother and family, especially during heavy rains or when water access becomes difficult. “My mother cannot fetch water anymore due to her age. This tank will support our basic needs—washing, cooking, toilets, and most importantly, hygiene.”

As an Environmental Health Officer, Gloria used the opportunity to highlight the importance of water management and bill payments. “Managing water in the Solomon Islands starts with paying your bills. That’s how we keep the water flowing, improve the network, and support upgrades. People need to stop taking water for granted and learn to use it wisely. Clean water is essential for hygiene, especially handwashing, and overall public health.”

She also praised Solomon Water for recent improvements to the Auki network. “The service has really improved. Access to water has expanded across town. I’d like to encourage Solomon Water to continue awareness campaigns—preferably monthly or quarterly—to educate customers on wise water use, how the system works, and to always provide timely updates during water outages so people can prepare.”

Solomon Water Manager Retail, Ms Lucy Habu, said, “We were amazed to hear her story. She came all the way to Honiara to buy a tank for her mother, and now she returns home with a 5000L tank, simply for paying her bills.”

Solomon Water thanks all customers who participated and reminds the public that regular bill payments are vital to maintaining a safe, reliable, and sustainable water supply. Customers are encouraged to use convenient digital payment options such as Iumi Cash, BSP Mobile Banking, BSP Internet Banking, BRED Connect, Ezi Pei, and M-Selen.

This Easter, Solomon Water extends warm greetings to all our customers across the country. May this season of renewal bring hope, joy, and fresh beginnings to your homes and families. Thank you for your continued support in helping us deliver safe and reliable water to our communities.

For more info, contact 44700, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit your nearest Customer Care Centre.

Solomon Water – We’re With You.